![]() For example, Illustrator may need to connect to Adobe’s servers to check for updates or authenticate the software. However, if a firewall is configured to block connections that Illustrator needs, it can cause the program to crash or freeze. Firewalls are security systems that protect a computer or network from unauthorized access by blocking incoming and outgoing network connections. Firewall blockĪnti-virus or Firewall blocking network endpoints that Adobe needs to work. However, if a plug-in is not compatible with the version of Illustrator you are using, it can cause the program to crash or freeze. Plug-ins are additional software programs that can be added to Illustrator to extend its functionality. Third-Party plug-ins are incompatible or causing errors. Illustrator requires atleast 4GB of RAM, but 8GB is recommended to run smoothly, as it needs to store the data for the documents you are working on, the graphics, and the filters and effects you may be using. RAM (Random Access Memory) is a type of computer memory that is used to temporarily store data that the computer is currently using or processing. insufficient RAM can also be a cause for Adobe Illustrator crashing or freezing. You don’t have enough RAM for your version of Adobe Illustrator. ![]() If your GPU is not powerful enough or is outdated, it may not be able to keep up with the demands of Illustrator, causing the program to crash or freeze. Illustrator is a graphics-intensive program that relies heavily on the performance of your computer’s GPU (graphics processing unit) to display and manipulate complex graphics and images. GPU performance is eating up computing resources. Older versions of Illustrator tend to be slower especially versions released before 2015. If a bug is encountered, it could cause Illustrator to crash or freeze. Software bugs are errors or glitches in the code that can cause the program to malfunction or behave in unexpected ways. You’ve recently updated Adobe Illustrator or Creative cloud to a new version and it has bugs. If the scratch disks are full, Illustrator may not have enough space to save the data it is working on, causing the program to crash or freeze.Īdditionally, If the scratch disk is on a slow drive such as a network or external drive, the performance could be affected leading to the freezing. Scratch disks are temporary storage locations that Illustrator uses to process and save data. Your computer’s system files, cache, or Illustrator scratch disks are backed up. If your Illustrator keeps freezing or crashing, these are the most likely reasons: Scratch disks are full Is your Gradient tool not working in Illustrator? Why your illustrator keeps crashing or is unresponsive If it doesn’t or you simply can’t wait, you will have to force quit the program. Hopefully, Illustrator will become responsive. Close all other running programs on your PC if you can and give it an hour or leave it overnight. If you were working on a document that you are desperate to recover and are not sure if you had auto-save on, the best thing to do is wait for the program to respond. Save the recovered files immediately to your preferred destination so you don’t lose them.After launch, Illustrator will bring up the Auto-recovery dialog box.Select Illustrator in the task manager window and click “End Task”. Force quit the program through task manager by clicking your keyboard, press CTRL+SHIFT+ESC.If Illustrator is frozen and not responding, follow these steps to recover your files: Once you open the recovered document, save it before you start working again. When Illustrator crashes or is not responding, force close the program and relaunch it and illustrator will ask you to open the auto-recovered documents from the last time it was saved. Adobe Illustrator CC2015 and newer versions have auto-recovery feature as default.
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